The Urban Services Observatory (OSUR) has recognized Pamplona for the high satisfaction of its citizens with public services, especially within the category of street cleaning.
For the first time, this entity recognizes the desire for excellence in the provision of municipal public services to different cities, based on concrete events that represent a qualitative leap in the quality, effectiveness or efficiency of the service provided, its equity and sustainability. Recognition focused on people, whether as citizens or workers, public or private, of services.
Each quarter, it will indicate serious attempts to advance towards excellence in the provision of public services in the main cities and towns of Spain, and, on the contrary, will put in the “pillory” those events that manifest degradation and poor performance of the service . Five categories have been stipulated for the selection: public transport, water supply, garbage collection, street cleaning and care of parks and gardens.
OSUR has pointed out that “planning, the adaptation of the means to the needs and the real will to serve the citizen are manifested above all in times of greatest need, such as in the tourist season in coastal towns, or in Sanfermines in the case of Pamplona”. “After the shot, in a few hours you could see the streets completely clean, thanks to good planning and resource management, which deserves once again our applause for the municipal services in Pamplona,” he added.
A RECOGNITION THAT IS NOT CASUAL
The entity has stated that “this recognition of Pamplona is not by chance, because The 1st OSUR barometer, a survey that measures the satisfaction of urban services by citizens, has highlighted that 8 out of 10 citizens are satisfied with street cleaning, being the most appreciated, with 88% satisfaction , the maintenance of streets and sidewalks, data that places Pamplona as the city of Spain where citizens have the best perception of the cleanliness of its streets and public spaces. “
For Ramiro Aurín, general director of OSUR, “in periods of stress in which the population of a city multiplies, in times of maximum tourist influx, only flexible and well-planned services respond to the real needs of the municipality.” “In the week of the Sanfermines, Pamplona multiplies its population by five and reaches a million people, and despite this tremendous data, the streets of the city maintain their paradigmatic cleanliness, even after such massive events as the chupinazo”, has highlighted.
Ramiro Aurín pointed out that “other cities, such as Madrid, have also achieved successes in cleaning management in important specific events, but they find it difficult to satisfy the citizen on a daily basis.” “Pamplona combines both qualities in a service, that of street cleaning, which is the one that most complaints originates in Spain”, has pointed out.
SPEAKER OF CITIZEN OPINIONS
The Urban Services Observatory is a platform belonging to the Association for the Excellence of Public Services that wants to become a loudspeaker of the opinions of citizens about their municipal services. “We want to defend the interests of taxpayers so that they receive excellent services in the most daily aspects of their daily life, which are precisely the services that municipalities must provide. From OSUR, we will focus on analyzing how cleaning services are provided , transportation, water, lighting and other services that depend on the consistories, “he points out.
The entity promotes the elaboration of the OSUR Barometer, the first annual survey focused on measuring satisfaction rates and the evolution of citizen assessment of municipal public services In our country.
The highly representative and reliable national, regional and local sample includes residents in the 30 most populous populations in the country (Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Alcalá de Henares, Alicante, Badalona, Bilbao, Cartagena, Córdoba, La Coruña, Elche, Gijón, Granada, L’Hospitalet de Llobregat, Jerez de la Frontera, Móstoles, Murcia , Oviedo, Palma de Mallorca, Las Palmas de Gran Canaria, Pamplona, Sabadell, Santa Cruz de Tenerife, Terrassa, Valladolid, Vigo and Vitoria), corresponding to 13 autonomous communities, with 5,262 respondents aged 18 to 79 in the month of July this year. Technical development has been carried out by IPSOS, under the direction of OSUR experts.