Meanwhile, Indihome revealed that there had been a disturbance in the JaSuKa (Java, Sumatra and Kalimantan) submarine cable communication system for the Batam – Pontianak section, Sunday (19/7/2021) starting at around 17.33 WIB which had an impact on the quality of TelkomGroup services, both fixed and mobile broadband. in several parts of Indonesia.
“Currently we have immediately carried out traffic rerouting as an alternative communication line to Batam, so that service quality can immediately return to normal before midnight tonight. We are still identifying the cause of the disturbance,” said Telkom SVP Corporate Communication & Investor Relations, Ahmad Reza.
Representing Telkom’s management, Ahmad Reza apologized for the inconvenience that customers in the affected area might feel.
“Hopefully the disturbance can be resolved and TelkomGroup services can return to normal as soon as possible,” said Reza.
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