Wanda Hamidah | finally met with the top Prudential center. This is the result of the meeting according to Wanda Hamidah.
He admitted that it was the first time he had met the top brass of the insurance company. So far, according to him, only agents are in contact with him.
Wanda Hamidah | also appreciated the meeting he had been waiting for. Because, he is still looking for a bright spot about his complaint.
“I mean, if there are complaints from customers, they are responded to in an SOP like a service company, such as a bank or restaurant. Asked why, continue to look for solutions,” opened Wanda Hamidah to detikcom.
Wanda Hamidah | said the meeting was going well. Moreover, after he told the details of the chronology, it was suspected that the complaint did not reach their superiors.
“Actually, many do not reach the center, they only hear the version from the agent and the data is written or incomplete,” he said.
“Actually, my agent has a complete SOP, but if he is wise, he should go down himself, not just listen to the agent’s version. I also don’t blame the agent, because the agent has many levels. My agent is not bad, he is very kind, he is optimistic (Wanda’s problem ) was handled well.”
Wanda Hamidah also smelled the allegation of distortion. According to him, there is a possibility that the leader of his agent will not fight for his complaint.
“The agent is my friend, if someone says a naughty agent, he actually defends me. Those who don’t fight for it go to the center, if they say my agent doesn’t help and help, that’s wrong,” he said.
Wanda Hamidah Photo: Instagram @wanda_hamidah
“Optimism can claim before surgery can be borne, after surgery can also be borne. Optimism he makes me happy, but if optimism is wrong, it means something is wrong. He is also disappointed that he can’t deliver what I have said.”
Wanda Hamidah also admitted that the meeting told what really happened. Including when his son complained of leg pain.
“I have explained many analyzes to Prudential. Insurance must know the type of illness my child is suffering from, he must ask for a doctor’s statement,” he said.
“So after all the chronology will be reviewed again, ask for the signature of the power of attorney, medical letter. Hopefully the results are good, the complaint is received personally, let’s investigate the medical record. Today, from yesterday’s conclusion, I gave a power of attorney to take the record medical check up given to the insurance. Because the doctor suggested recovery as soon as possible.”
Prudential’s Previous Answer…
Watch Videos”The Insurance Answers About Wanda Hamidah’s Protest“
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